Privacy Policy

Your privacy matters to us. Learn how we protect and handle your personal information.

Last Updated: February 15, 2025

At aureliphonos, we understand that your personal information is valuable and deserves protection. This comprehensive privacy policy explains how we collect, use, store, and safeguard your data when you interact with our financial fraud prevention platform and services.

Important: If you have questions about this policy or your privacy rights, please contact our Privacy Officer at info@aureliphonos.com or call +12049887105.

Information We Collect

We collect various types of information to provide you with effective financial fraud prevention services. Our data collection practices are designed to be transparent and purposeful.

Personal Information

Full name and contact details
Email address and phone number
Mailing address and postal code
Date of birth and identification numbers

Financial Data

Account information and transaction history
Credit card and banking details
Income and employment information
Investment portfolio details

Technical Information

IP address and browser information
Device identifiers and operating system
Usage patterns and website interactions
Cookies and tracking technologies

How We Use Your Information

Fraud Prevention Services

We analyze your financial data to identify suspicious patterns, detect potential fraud attempts, and provide real-time alerts about unusual account activity. This includes monitoring transactions, verifying identity, and assessing risk levels.

Service Improvement

Your information helps us enhance our fraud detection algorithms, develop new security features, and customize our services to better meet your needs. We may use aggregated data for research and development purposes.

Communication

We use your contact information to send important security alerts, service updates, policy changes, and educational content about financial fraud prevention. You can control communication preferences in your account settings.

Your Privacy Rights Under Canadian Law

Under the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation, you have several important rights regarding your personal information.

Access Your Information

You have the right to know what personal information we have about you and how we're using it.

How to exercise: Submit a written request to info@aureliphonos.com with your full name and account details. We'll respond within 30 days.

Correct Inaccuracies

If you find errors in your personal information, you can request corrections or updates.

How to exercise: Log into your account or contact us directly with the correct information and supporting documentation.

Withdraw Consent

You can withdraw consent for certain uses of your information, subject to legal and contractual restrictions.

How to exercise: Contact our Privacy Officer in writing. Note that withdrawing consent may limit our ability to provide certain services.

File Complaints

If you believe we've mishandled your personal information, you can file a complaint with us or the Privacy Commissioner.

How to exercise: Contact us first at info@aureliphonos.com. If unsatisfied, contact the Office of the Privacy Commissioner of Canada.

Data Security Measures

We implement comprehensive security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. Our multi-layered approach includes both technical and organizational safeguards.

Technical Safeguards

Encryption: All data is encrypted in transit using TLS 1.3 and at rest using AES-256 encryption standards
Access Controls: Multi-factor authentication and role-based access restrictions limit who can view your information
Network Security: Firewalls, intrusion detection systems, and regular vulnerability assessments protect our infrastructure
Data Backups: Secure, encrypted backups ensure data availability while maintaining confidentiality

Organizational Measures

Regular employee training on privacy and security best practices
Background checks and confidentiality agreements for all staff members
Incident response procedures for potential data breaches
Regular audits and compliance reviews of our privacy practices

Data Sharing and Third Parties

We may share your information in specific circumstances, always with appropriate safeguards and in accordance with Canadian privacy laws. We never sell your personal information to third parties for marketing purposes.

Service Providers

We work with trusted service providers who help us deliver our fraud prevention services. These partners are contractually bound to protect your information and use it only for specified purposes. Examples include cloud hosting providers, payment processors, and identity verification services.

Legal Requirements

We may disclose information when required by law, such as responding to court orders, regulatory requests, or assisting law enforcement investigations related to financial crimes. We'll notify you of such disclosures when legally permitted.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity. We'll provide notice and ensure the receiving party maintains equivalent privacy protections.

Data Retention and Deletion

We retain your personal information only as long as necessary for the purposes outlined in this policy, plus any additional time required by law or for legitimate business purposes.

Active Accounts: Information is retained while your account remains active and for two years after closure
Transaction Records: Financial transaction data may be retained for up to seven years as required by Canadian banking regulations
Marketing Data: Contact information for marketing purposes is deleted within one year if you withdraw consent
Legal Holds: Data may be retained longer if required for ongoing legal proceedings or regulatory investigations

When we delete your information, we use secure deletion methods that make data irretrievable. Some information may remain in backup systems for up to 90 days before being permanently removed.

Contact Our Privacy Team

125 Rue de la Tendresse, Sainte-Madeleine, QC J0H 1S0, Canada

Phone: +12049887105

Email: info@aureliphonos.com